From Economist | The (in)Famous Dell Plan to move back

Which customers, after all, can claim happy experiences with Texan call-centres (… Texan drawl)? By using Indian ones, Dell does at least keep its computers cheap, which is the main point about its products. … money speaks louder than “thick accents” (which anyway can be rectified) … wait till their competitor cut costs by moving call centers to some other country.

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